If you are locked out of your buyer dashboard or cannot remember your login credentials, you can securely reset your password in just a few steps.
Step-by-Step Password Recovery
Navigate to the Login Window Go to the top navigation header on our website and click on Register/Login. Alternatively, you can head directly to the account page.
Trigger the Recovery Process Directly beneath the standard username and password fields, click on the Lost your password? (or Forgot Password?) hyperlink.
Provide Your Account Identifier Enter your registered business email address or your account username into the designated field. Once entered, click the Get New Password button.
Open the Security Link Check your business email inbox for an automated message from our server. Click the unique, time-sensitive security link inside that email.
Note: If the email does not land in your primary inbox within 2 minutes, check your Junk, Spam, or Promotional folders.
Establish Your New Credentials The security link will redirect you to a secure page on our site. Type your new password into both validation fields, and hit Save. You will instantly be redirected back to the login terminal to access your account.
Still Having Trouble Logging In?
If you no longer have access to the original email address used to create your reselling profile, or if the system displays an error when you try to submit the reset form, our customer care group can verify your identity manually.
Please launch a live chat request using the floating bubble in the bottom right corner of your screen during our standard business hours (Monday – Friday, 9:00 AM – 5:00 PM EST). You can also leave an offline support ticket or reach out through our dedicated Contact Us page.
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