While all wholesale merchandise is sold strictly as-is at our facility, we understand that transit issues can happen between our warehouse loading docks and your delivery address. If a third-party freight carrier mismanages your cargo and causes structural damage to your pallets during transit, you must follow our strict documentation protocol to qualify for an inventory exchange.
Critical Action Required at Delivery
The moment the freight truck arrives at your location, you must inspect the cargo before the driver departs and before you sign any paperwork. Once you sign the carrier’s delivery receipt without noting issues, you legally accept the freight in its current condition, which voids our ability to intervene.
Follow these three mandatory steps to protect your investment:
1. Note Exceptions on the Bill of Lading (BOL)
Examine the pallet structure and our high-strength industrial shrink-wrap. If the wrap has been sliced open, torn, retaped, or if the boxes inside are crushed, dented, or spilled, you must write a detailed description of the destruction directly on the driver’s delivery receipt or Bill of Lading (BOL).
Example notation: “Pallet arrived structurally crushed, shrink-wrap torn, items exposed and damaged during transit.”
2. Take Immediate Photographic Proof
Before unloading the merchandise from the truck, take clear, well-lit photographs of the damaged pallets exactly as they sit inside the vehicle. Capture wide angles showing the state of the entire load, as well as close-ups of the compromised boxes or broken items.
3. Contact Our Logistics Desk Within 24 Hours
Send your noted BOL paperwork and photographic proof to our operations team immediately. You can submit these details by calling 704-448-3190, emailing info@jfliquidationcenter.com, or submitting a ticket through our Contact Us page.
Compensation and Resolution Process
Once our logistics department reviews your submitted photographs and verifies that the delivery receipt was properly noted with transit exceptions, we will initiate a claim review.
Our Resolution Guarantee: If it is verified that the freight carrier severely compromised your load during transit, JF Liquidation Center will compensate you by processing a merchandise exchange for an equivalent, undamaged pallet from our active warehouse inventory.
To keep your resale business running smoothly, we will coordinate the logistics to swap out the damaged lot, ensuring you receive the trusted quality wholesale stock you originally paid for.
Need Immediate Assistance During a Delivery?
If a freight driver is pressuring you to sign paperwork before you can inspect a visibly damaged pallet, or if you need immediate guidance while a delivery truck is at your dock, connect with an on-duty warehouse manager right away. Launch a live session using the chat terminal in the bottom right corner of our website for real-time support.
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