Cancel an order

At JF Liquidation Center, we process orders as quickly as possible to ensure fast turnaround times for our wholesale buyers. Because we operate as a Business-to-Business (B2B) liquidation platform, our cancellation policy is strict and depends on how far along your order is in our warehouse system.

The Golden Rule: Time is Critical

• Before Payment Clears / Before Invoicing: You can cancel your order at any time with zero penalties.

• After Payment Clears (Processing Status): Once payment is cleared and a pallet has been assigned or pulled from inventory, all sales are final. Cancellations are handled on a case-by-case basis and may be subject to a restocking fee to cover warehouse labor and administrative processing.

• After Shipment / Loading: Once a pallet has been loaded onto a freight truck or picked up at our facility, no cancellations, refunds, or reversals can be processed under any circumstances.

How to Request an Order Cancellation

If you need to cancel an order that has not yet shipped, please execute the following protocol immediately:

[ Identify Order Number ]
           │
           ▼
[ Choose Contact Method ] ──► Call 704-448-3190 for fastest processing
           │
           ▼
[ Receive Confirmation ] ───► Keep your cancellation email for your records

Method 1: Phone (Fastest for urgent requests)

If your order was placed recently and you want to stop warehouse pulling, call our direct office immediately:

• Call: 704-448-3190

• Tip: Have your Order Number or Invoice Number ready so our team can instantly look up your account.

Method 2: Email (Best for after-hours requests)

If you are modifying or cancelling an order outside of regular business hours, send an explicit written request to our support hub:

• Email: info@jfliquidationcenter.com

• Subject Line: URGENT: Order Cancellation Request – Order #[Your Order Number]

• Body of Email: Include your full business name, contact phone number, and the specific reason for requesting the cancellation.

Refund Processing and Timeline

If your cancellation request is approved before your inventory is processed or dispatched:

• Payment Methods: Refunds will be returned via the exact same method used for payment (e.g., bank wire reversal, original credit card transaction).

• Processing Timeline: Financial institutions typically take 3 to 7 business days to clear refunded amounts back into your business account once our warehouse releases the funds.

• Hold Deposits: Please note that according to our central Terms of Service, any deposits paid to hold or lock down specific high-demand truckloads or bulk pallet contracts are non-refundable if the balance timeline is breached.

Need Help Modifying Your Order Instead?

If you do not want to cancel entirely but need to change your freight carrier options, add additional pallets, or update your warehouse pickup appointment details, please get in touch with our operations desk on our Contact Us page.